Refund Policy for Digital Profiles (Applies to banned users)

At https://vinn.tiekmwa.online , we strive to maintain a positive and supportive community for all users. To ensure the integrity of our platform, we have established the following refund policy regarding digital profiles that receive negative feedback.

Conditions for Refund

Eligibility for Refund: A user may be eligible for a refund if their digital profile receives five or more negative comments from the public within a single month.

Refund Timing: Eligible refunds will be processed at the end of the current month. This allows us to assess all feedback and ensure that the criteria for a refund have been met.

Account Suspension: If a user’s profile meets the criteria for a refund due to multiple negative comments, the user will be banned from our platform. This action is taken to protect the community and uphold our standards.

Refund Process: Users who qualify for a refund will receive an email notification confirming their eligibility. The refund will be processed back to the original payment method used during registration or purchase.

Non-Refundable Fees: Please note that any fees associated with premium features or services that were utilised prior to the refund request may not be eligible for reimbursement.

How to Request a Refund

To initiate a refund, users must contact our support team at support@tiekmwa.online within 7 days of receiving notification of their profile’s negative comments. Please include your profile details and any relevant information to expedite the process.

Changes to Policy

We reserves the right to modify this refund policy at any time. Any changes will be communicated to users via email and will take effect immediately upon posting on our website.

Thank you for your understanding and cooperation in maintaining a respectful and constructive community on our platform.